Account & Billing

Learn about how to manage your account and subscription plans

What Is A Multi-Account?
In Pirsonal, a Multi-Account is a Master Account that can create and manage many Subaccounts. Each Subaccount has its own Account ID, Account Secret, User N...
Fri, 20 Aug, 2021 at 3:48 PM
Internal Error Message On A Subaccount
When you see an "Internal Error" message and you have a subaccount, it often means that you are trying to access a Pirsonal account page from an a...
Fri, 20 Aug, 2021 at 3:55 PM
How Can I Access A Subaccount?
Subaccounts are Pirsonal accounts created by a Master Account. Subaccounts do not differ from normal accounts in the way users can log in. Therefore, ac...
Fri, 20 Aug, 2021 at 4:08 PM
I Can't Find the Billing and Upgrade Page
To access the Billing and Upgrade Page, downgrade, upgrade or cancel your subscription plan, please access https://app.pirsonal.com/account/upgrade. If ...
Fri, 20 Aug, 2021 at 4:16 PM
How To Delete A Subaccount User
Subaccounts can only be deleted by the Master Account that created the account or by Pirsonal under a Master Account's request or a contract breach. Pl...
Fri, 20 Aug, 2021 at 4:36 PM
How To Edit The Number Of Credits Of A Subaccount User?
If you have a Master Account within the Pirsonal platform, you are responsible for managing the credits of the Subaccounts. At this time, we do not offe...
Fri, 20 Aug, 2021 at 4:41 PM
How Do I Add Or Create A New Subaccount User From My Master Account?
Creating a new subaccount is really easy. Follow these steps: Login into your Pirsonal Master Account Go to the Profile menu Click on "Subaccounts...
Fri, 20 Aug, 2021 at 6:07 PM
How Will I Be Billed If I have A Master Account With Subaccounts?
Pirsonal's Master Accounts with Subaccounts are commonly used by Agencies belonging to our Partner Program with special benefits, general agencies that ...
Sat, 21 Aug, 2021 at 10:46 PM
I'm An Agency With A Master Account: How Will I be billed?
If you are a Partner Agency or a general Agency with a Master Account, you will be billed yearly for your Master Account that supports Subaccounts. You ...
Sat, 21 Aug, 2021 at 10:54 PM
I'm An Agency With A Master Account: Do You Bill My Clients?
You will be responsible for billing your resold accounts (Subaccounts). One option for billing your clients is to utilize a third-party integration for paym...
Sat, 21 Aug, 2021 at 10:58 PM