Account & Billing

Learn about how to manage your account and subscription plans

Do You Provide Support To My Clients? (Agency With Master Account)
As a Pirsonal service provider with a Master Account with active Subaccounts, you are the first point of contact to provide support/assistance should your c...
Sat, 21 Aug, 2021 at 11:03 PM
Will My Clients See Expiration Or Billing Notices? (Agency With Master Account)
No. Only you will be notified. Please note that if you have pending payments with Pirsonal, your subaccount could be frozen until you clear your balance.
Sat, 21 Aug, 2021 at 11:07 PM
Can Subaccounts Access The Billing And Upgrade Page?
Since Master Accounts manage billing on behalf of Subaccounts, Subaccounts don't have access to the Billing and Upgrade page. If you own a Subaccoun...
Mon, 23 Aug, 2021 at 10:26 AM
Will you contact my clients? (Agency With Master Account)
No. When you create Subaccounts (for your internal use or resold), you are asked to specify an email address that we can send an activation email to, le...
Mon, 23 Aug, 2021 at 10:36 AM
How do my clients receive their login information? (Agency With Master Account)
As a Master Account user, when you create a new Subaccount for your client, you need to provide the following information about the new account: First Nam...
Mon, 23 Aug, 2021 at 10:45 AM
What happens if a client forgets their password or gets locked out of their account? (Agency With Master Account)
If your client forgets their password, they can click the "Forgot" password link provided on their account's login page. Once they type t...
Mon, 23 Aug, 2021 at 10:53 AM
Can I Create Trial Accounts Or Subaccounts? (Agency With Master Account)
At this time, Pirsonal doesn't provide a trial system for Subaccounts. If you are an agency and want to provide a trial account to your clients, you'...
Mon, 23 Aug, 2021 at 10:58 AM
Can I Resell Yearly Plans? (Agency With Master Account)
Yes, we encourage agencies to resell yearly plans. In our experience, half of the businesses prefer yearly plans. If you manage a Master Account, remember ...
Mon, 23 Aug, 2021 at 11:05 AM
Can I Log Into My Clients' Accounts Or Subaccounts? (Agency With Master Account)
If you manage a Master Account and wish to log into your clients' Subaccounts, you'll need to access them with their credentials (email, password) a...
Mon, 23 Aug, 2021 at 11:10 AM
How Do I Add Templates or Projects to My Subaccounts? (Agency With Master Account)
At this time, Master Accounts only have permissions to create new Subaccounts. To create and manage Templates or Projects on Subaccounts, Master Accounts u...
Mon, 23 Aug, 2021 at 11:23 AM