Account & Billing
Learn about how to manage your account and subscription plans
As a Pirsonal service provider with a Master Account with active Subaccounts, you are the first point of contact to provide support/assistance should your c...
Sat, 21 Aug, 2021 at 11:03 PM
No. Only you will be notified. Please note that if you have pending payments with Pirsonal, your subaccount could be frozen until you clear your balance.
Sat, 21 Aug, 2021 at 11:07 PM
Since Master Accounts manage billing on behalf of Subaccounts, Subaccounts don't have access to the Billing and Upgrade page. If you own a Subaccoun...
Mon, 23 Aug, 2021 at 10:26 AM
No. When you create Subaccounts (for your internal use or resold), you are asked to specify an email address that we can send an activation email to, le...
Mon, 23 Aug, 2021 at 10:36 AM
As a Master Account user, when you create a new Subaccount for your client, you need to provide the following information about the new account: First Nam...
Mon, 23 Aug, 2021 at 10:45 AM
If your client forgets their password, they can click the "Forgot" password link provided on their account's login page. Once they type t...
Mon, 23 Aug, 2021 at 10:53 AM
At this time, Pirsonal doesn't provide a trial system for Subaccounts. If you are an agency and want to provide a trial account to your clients, you'...
Mon, 23 Aug, 2021 at 10:58 AM
Yes, we encourage agencies to resell yearly plans. In our experience, half of the businesses prefer yearly plans. If you manage a Master Account, remember ...
Mon, 23 Aug, 2021 at 11:05 AM
If you manage a Master Account and wish to log into your clients' Subaccounts, you'll need to access them with their credentials (email, password) a...
Mon, 23 Aug, 2021 at 11:10 AM
At this time, Master Accounts only have permissions to create new Subaccounts. To create and manage Templates or Projects on Subaccounts, Master Accounts u...
Mon, 23 Aug, 2021 at 11:23 AM